PCI DSS for Call centers

Protect phone payments and organize operational evidence under PCI DSS.

Map the real payment flow, identify a likely route and confirm what must be reviewed with technology, providers or the acquirer.

Identify your likely route Start my process

Situations that may change the route

Agents hearing or entering card data
Call recordings and authentication data
Workstations and remote work
Automated transfer and providers

The sector provides context; payment channels define the route.

Scope and the likely SAQ depend on how payments enter, which systems participate and which responsibilities the organization retains—not on the industry name alone.

My sector is not listed: identify my route

A perspective created in Mexico for organizations anywhere.

Entavira is designed for SMBs and cross-functional teams regardless of where they operate. Contracting and applicable requirements are confirmed for each location.